Route's platform helps online brands retailers enhance their customers' post-purchase experience by providing immersive package tracking, shipping insurance, product recommendations, and carbon neutral shipping. This results in reduced support costs, increased revenue, and improved customer lifetime value.

BENEFITS

Over 15,000 brands trust Route to build stronger relationships with their customers—from ordered to delivered and everywhere in between. Route helps merchants:

1. Reduce costs associated with shipping challenges

2. Increase conversion, loyalty, and customer lifetime value

3. Improve the customer experience

HOW IT WORKS

Track: Bring package tracking to life with immersive web and mobile experiences for shoppers who use the Route app (even if they didn't purchase protection).

• Customizable package tracking

• Branded content to increase engagement and upsell

• Proactive shipping notifications

Protect: Give shoppers peace of mind by offering shipping insurance to protect against loss, theft, and damage right on the checkout page.

• Protect against loss, theft, and damage

• Convenient, instant claims resolution in 5 clicks

• Carbon neutral shipping automatically offsets order emissions

Engage: Generate incremental revenue using Route's sophisticated AI and a powerful network of millions of engaged shoppers through product recommendations. Products from your catalog are automatically recommended to shoppers at multiple touchpoints to drive engagement and upsell.

• Tailor product recommendations to each unique shopper

• Maximize cross-selling by delivering the right product at the right time

• Increase engagement across multiple touchpoints as shoppers track their orders—email, web, and the Route app

READY TO START? GET ROUTE FOR FREE.

To add Route to your store, simply click the "Get This App" button and authorize the connection between your store and Route. This allows us to install the Route widget on your cart page, giving you immediate access to Protect and Track. Route is free to install, and additional plans are available.

If you have any questions, we're more than happy to help! Click here to reach our support team or email us at merchantsupport@route.com.